Sheen Lane Health Centre, East Sheen, London, SW14 8LP
Telephone: 020 8876 3901
See our other Locations
Richmond Medical Group, Quadrant House, Levett Square, Kew, Richmond, TW9 4FF | Telephone: 020 8876 4442
Please use this link to ask for medical help, we will make sure you get an appointment with the right person.
If you have a non-medical question for us please use this link to make an admin request.
You will be asked to complete an online form asking three key questions which will be forwarded to one of our clinicians who will then allocate your request to the most appropriate service and notify you of this. Please note that we are unable to provide updates of the status of your request. If you are unable to complete the form yourself please contact reception and a member of staff will complete the form on your behalf but cannot book appointments directly. This service is available from 8am – 12.30pm and 1:30pm – 5pm Monday to Friday. If you require assistance outside of these times please call the practice on 020 8876 3901 or 020 8876 4442.
Please be reassured that all information submitted will be confidential and secure.
When you come to the surgery for your appointment, you may check in using our touch screens or in person at Reception.
There is a lift to the first floor and electronic doors at the main entrance at our Sheen surgery. Our Kew surgery is based on the ground floor, with ramp access and electronic doors.
For the hard of hearing we have an Induction Loop at reception for both sites.
For the visually impaired and hard of hearing we welcome guide dogs.
Any patient can request a chaperone, it is helpful if you can let us know when booking your appointment.
It is a requirement that, where necessary, chaperones are provided to protect and safeguard both patients and clinicians during intimate examinations and or procedures.
It is usually best if you are seen in the surgery, however we understand sometimes you may be unable to come to the surgery.
Please contact us in the usual way by selecting “Make a Medical Request” near the top of the page. The doctor or nurse will speak to you on the phone and arrange a home visit if they decide it is the best way to assess you.
If you need urgent medical advice, we will make every effort to make sure you are seen but you may need to see someone other than your usual doctor. Please try to let us know by 10.00am if you feel you need to be seen that day.
On most days we operate a triage system so we may first arrange for you to talk to a doctor on the telephone.
If you require advice but do not feel that you need to see a doctor, you may request a telephone consultation.