Comments & Complaints

We want to provide the best possible service to our patients and welcome comments and suggestions. If you have any comments, concerns or complaints, please contact the Practice Manager who will be pleased to talk to you. They will give you further information and guidance, if required, on our practice complaints procedure.

Laura Jones – Practice Manager

Richmond Medical Group, Sheen Lane Health Centre, Sheen, London, SW14 8LP

Laura Jones – Practice Manager

Richmond Medical Group, Quadrant House, Levett Square, Kew, Richmond, TW9 4FF

To contact the practice for non urgent, non clinical, administrative inquiries including feedback please email swlccg.rmg@nhs.net  we will respond as soon as we can but this may take up to 7 days.

Alternatively, reach out to us on our contact telephone numbers at the top of the page.

ZERO TOLERANCE

Verbal abuse, aggression or violence in the surgery will not be tolerated. The police will be called if necessary. Patients who use or threaten violence or abuse or harass staff or other users of the Health Centre may be removed from our list immediately and may have these details shared with other healthcare providers.